Patient Information
Patient Information – The Surgery at Jerra
Welcome to The Surgery at Jerra. We are a privately owned general practice dedicated to providing high-quality, compassionate care for patients of all ages. Below is important information about how our practice operates.
Appointments
Standard appointments are 10 minutes. Longer consultations are available upon request. Please advise reception if you believe you require a longer appointment (for example, for complex issues or multiple concerns).
New patients cannot book online and must call (02) 6255 8112 to request a “new patient” appointment.
If more than one family member requires an appointment, each person must be booked separately—even if it’s for the same issue—so we can allocate enough time for each patient.
Emergency appointments are available each day. We are an appointment-based practice, so walk-ins may not be able to be accommodated (except in a medical emergency).
We maintain a daily cancellation list which is triaged throughout the day. This list does not carry over to the next day.
You are welcome to request a specific doctor. If your preferred GP is unavailable, our other doctors can access your records and continue your care.
There may occasionally be a wait for non-urgent appointments with your usual GP.
After-hours care and home visits
In an emergency, always dial 000.
After-hours care and, when appropriate, home visits may be arranged with approval from the doctor. Our after-hours contact number is provided via recorded message when you call (02) 6255 8112 outside normal operating hours.
Fees
The Surgery at Jerra is a Private Billing Practice. Most of our GPs are not employees but work under a Service Agreement, and they may set their own fees.
As of 1 October 2025, standard consultation fees* are:
- Standard (10 minutes) – $110 (Medicare rebate: $43.90)
- Long (20 minutes) – $198 (Medicare rebate: $84.90)
- Prolonged (40+ minutes) – $297 (Medicare rebate: $125.10)
An out-of-pocket surcharge of $7.70 is added to all private (non–bulk-billed) consultations to cover costs associated with NSW Government-imposed payroll tax obligations. This surcharge does not apply to bulk-billed consultations. Fees may vary slightly between doctors.
A full schedule of fees is available from reception.
Why we charge a fee?
At The Surgery at Jerra, we’re committed to providing high-quality, personalised care for you and your family. Good healthcare takes time, and we want every patient to feel heard and supported.
While the Government has introduced new Medicare incentives, these payments still do not cover the full cost of providing the level of care our patients deserve.
To continue offering the time, attention and services that support your health, a fee applies to most consultations.
Our reception team can provide full details, including information about fees and Medicare rebates.
After-Hours Fees
To ensure we can continue offering extended access to care, consultations held after 5.00pm on weekdays and before 12.00pm on Saturdays incur a higher fee. Medicare rebates still apply. We appreciate your understanding and support in helping us provide these out-of-hours services.
Concession Card Holders
Patients with a Health Care Card or Seniors Card are eligible for a $10 discount on consultation fees between 8am and 5pm Monday to Friday, provided no other discounts apply.
Do We Charge For Nurse Appointments?
Yes, you will be charged a fee for an appointment with one of our practice nurses. Our nurses are trained professionals and play an important role in patient care at TSAJ.
Nurse appointments which are co-booked with a doctor are covered under the doctor’s fee. Services performed under the supervision of a doctor on the premises carry their own charge. If further care is needed and a doctor has to be called in, a Medicare rebate item will also be charged.
Standard after care following an excision is covered in the initial cost. However, if additional dressings are required, a cost may be applied.
Vaccines will incur a private fee. Wound dressings and other consumables attract a private fee.
Script and Referral Requests
There is a $35 fee in lieu of a consultation if you request a script or specialist referral. However, the doctor may need to see you in person before issuing certain scripts.
Please use HotDoc online to make your requests. Ensure you read the terms and conditions to confirm eligibility. Requests cannot be made over the phone or via email.
Cancellation Policy
If you are unable to attend your appointment, please give us at least two hours’ notice.
If you:
- Fail to attend without notice, or
- Cancel with less than two hours’ notice,
a non-rebatable cancellation fee will apply:
- $85 for a standard appointment
- $128 for a long appointment
- $154 for a nurse and doctor appointment
- $20 for a nurse-only appointment
*The fee may be reduced if we are able to fill the appointment before the scheduled time. Missed appointments prevent other patients from accessing care and result in lost clinical time. Your understanding helps us better care for our community.
Test Results, Recalls & Reminders
All results are reviewed by the referring doctor. If your results require follow-up, we will contact you to arrange an appointment. Otherwise, please allow 72 hours before calling for your results.
We also have a comprehensive reminder system for preventive care such as cervical screening, immunisations, and care plan reviews. Let our admin team know if you do not wish to participate.
Diagnostic Imaging
Your X-rays and scans remain your property. Please keep them safe for future comparisons. We retain a copy of the radiologist’s report.
Facilities Fee
Some procedures performed in our treatment room incur a non-rebatable facilities fee to cover nursing time and consumables. If samples are sent to pathology, an additional fee may be invoiced once results are returned. Reception will advise you of any applicable fees when booking.
SMS Reminders
With your consent, we will send SMS reminders the day before your appointment. To confirm, reply with Y. If you cannot attend, reply with N and call (02) 6255 8112 to reschedule.
Update Patient Details form
Download the Update of Patient Details Form
Keeping Your Records Up to Date
To help us provide safe, timely care, it’s important your contact details — including phone number, address, Medicare and emergency contact — are always current.
If anything has changed, just click on the QR code below to update your details. It only takes a minute.
Appointment Policy
We kindly ask you to let us know if you are unable to attend your scheduled appointment with the doctor or nurse.
As we are a very busy practice, giving sufficient notice would allow us to fit other patients into that time slot.
A fee applies for people who fail to attend their appointment or do not give adequate notice.
Cancellation or No Show Fees are determined by the booked appointment: $65 Standard, $110 long and $130 when booked with the Doctor and Nurse.
If you are responsible for a family member’s non-attendance, the fee may apply to you.
Thank you for your understanding.
At The Surgery at Jerra, we’re committed to providing high-quality care in a safe, respectful, and confidential environment. Below is a summary of our key policies. If you would like further detail, our Practice Manager will be happy to help.
Patient Confidentiality
Our Patient Privacy Policy is on display in reception and available upon request. All of our staff have signed confidentiality agreements, and your health records are accessed only by authorised people with a legitimate reason.
Some doctors at our practice use AI-assisted scribing tools to support documentation. These tools are used under strict privacy and security protocols and are designed to reduce screen time in consultations and support more focused patient care.
In rare situations, a doctor may be legally required to share information with another person or authority if they believe:
- You or another person is at serious risk of harm
- You have a reportable infectious disease
- There is a significant risk to public safety
If you have questions about how your information is handled, please speak to your doctor or our Practice Manager.
Privacy Policy
Our Privacy Policy explains how we collect, store, use and share your personal information, including your rights around access, telehealth, anonymous dealings, and complaints.
What is MyMedicare?
MyMedicare is a voluntary government program that helps formalise your relationship with your general practice, GP, and primary care team. By registering, you let Medicare know that The Surgery at Jerra is your preferred healthcare provider.
This helps us better coordinate your care — and it also means the government provides additional funding to support the services you receive here.
By registering, you’re helping us:
- Strengthen your continuity of care
- Coordinate support through your regular GP and care team
- Access extra funding for chronic disease management and care planning
MyMedicare is completely free and optional.
If you regularly attend The Surgery at Jerra and have a preferred GP here, we encourage you to register, especially if you have a chronic condition.
Telehealth
We offer phone-based telehealth consultations at certain times. All telehealth communication is encrypted and covered by our practice privacy policy. Patients are not permitted to record or share consultations, and no patient data is stored by the telehealth platform provider.
Parents/Guardians And Children
Children under 16 usually require a parent or guardian’s consent for treatment. However, in some cases, doctors may assess a young person as a ‘mature minor’ and keep their medical information confidential.
Access To Your Medical Records
You may request access to all or part of your medical records at any time — no reason required. We may seek clarification to ensure we provide the right information.
We will never release your records to a third party without your written consent, except in cases of legal subpoena.
Medical Equipment and Sterilisation
We follow strict protocols for cleaning, disinfection and sterilisation in line with RACGP guidelines and Australian Standards.
Your Rights
If you have concerns about your care, speak with your GP or nurse. For practice-related issues, please contact our Practice Manager on (02) 6255 8112 or email practicemanager@tsaj.com.au.
If unresolved, you may contact: NSW Medical Board – (02) 9879 2200
NSW Healthcare Complaints Commission – (02) 9219 7444
Children also have the right to health information privacy. In some situations, a doctor may choose to restrict access to this information in accordance with the law.
Practice Communication
We may send appointment reminders or recalls via SMS, but only with your written consent. Patients are responsible for keeping contact details up to date.
You may email non-urgent queries to reception@tsaj.com.au. Please do not request appointments or scripts by email.
Our reception team will confirm your identity before disclosing any personal information by phone. If you leave a message for your GP, they may return your call or ask reception to pass on a response, depending on availability. GPs do not take direct calls during consulting hours.
Non-Smoking Premises
Smoking is prohibited inside the premises and within four metres of the entrance, in line with NSW legislation. We are committed to promoting a healthy, smoke-free environment for all.
Further Information
If you would like to know more about any of our practice policies or procedures, please contact our Practice Manager on (02) 6255 8112.