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OUR POLICIES

PATIENT CONFIDENTIALITY

Our Patient Privacy Policy Documentation is on display in the waiting room and a copy is available upon request from reception.  All of our team have signed confidentiality agreements in relation to your health records.  Your records will only be accessed by authorised people.

However, in some situations where a doctor is worried about the health and safety of you or others, they might have to tell another person or government authority about your appointment. For example, if:

  • your doctor thinks you are at serious risk of being sexually, physically or emotionally abused or ill treated;
  • you have a reportable infectious disease; or
  • your doctor thinks you might seriously hurt yourself or others.

If you would like to know more about patient confidentiality, talk to your doctor or our Practice Manager.

PARENTS/GUARDIANS AND CHILDRENG

Generally, children under 16 years of age will have their parent/guardian fill out their patient information details and will require their parent/guardian’s consent for any treatment.

However, teenagers may sometimes be deemed ‘mature minors’ by the doctor in certain situations. This means their treatment is kept confidential even from their parent or guardian.

ACCESS TO YOUR MEDICAL RECORDS

Patients have the right to ask for their medical information, and may ask to view, or obtain, either all or part of their medical records.

No reason is required for such a request but the practice may seek clarification of what is required.

Occasionally, a third party may request your medical records. We will not provide documentation without your express written permission.

However, we have a legal obligation to comply with a subpoena requesting medical records.

MEDICAL EQUIPMENT AND STERILISATION

We maintain the strictest standards of cleaning, disinfection and sterilisation in line with RACGP and Australian Standards.

YOUR RIGHTS

If you have any concerns about your medical treatment, please speak to your doctor or nurse. If you have any issues about our surgery, please contact our Practice Manager.

If you are not satisfied with the outcome, you can contact the NSW Medical Board on 02 9879 2200 or the NSW Healthcare Complaints Commission on 02 9219 7444.

Children have a right to privacy of health information. In certain cases, our doctors may exercise their professional judgment in accordance with the law to restrict parents or guardians from this information.

NON-SMOKING PREMISES

In accordance with NSW legislation, smoking is strictly prohibited inside our premises and within four metres of our entrance.

There is no safe level of exposure to second-hand tobacco smoke. This is the smoke which smokers exhale after inhaling from a lit cigarette and the smoke emitted from a burning igarette.

We promote a smoke-free area to support those who have kicked the habit and to make smoking less visible to children and young people.

FURTHER INFORMATION

If you would like to know more about any of the policies and procedures at The Surgery at Jerra, please contact our practice manager on 02 6255 8112.

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